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Job Details

Development and Communications Manager

Company name
The Family Institute at Northwestern University

Location
Chicago, IL

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ORGANIZATION:             Since the 1960s, The Family Institute at Northwestern University has been committed to strengthening and healing families and individuals from all walks of life through clinical service, education and research. The Institute provides counseling and psychotherapy throughout the Chicago metropolitan area and now helps more than 7,000 people annually.   The Family Institute also operates graduate programs in marriage and family therapy and counseling at Northwestern University and conducts important research projects that lead to better understanding of mental health issues. The distinguished professional staff and faculty include internationally recognized experts who combine the roles of therapist/teacher/scientist.   SUMMARY DESCRIPTION: The Development and Communications Manager is an integral member of the External Relations team and he/she is tasked with helping to drive contributed revenues and supporting growth of earned revenue to fund our non-profit work as a renowned leader in family focused behavioral health care. The Development and Communications Manager has a joint reporting relationship to the Director of Development and the Director of Marketing. He/she also works with other departmental and programmatic staff as well as supports the Board of Directors to strategically implement high impact fundraising and implement internal and external communications strategies. Over the course of the next year, the Development and Communications Manager will gain experience in and be closely involved with several exciting initiatives of the External Relations department, including the next phase of a brand roll-out, launch of a new website, planning for The Family Institute’s 50 th anniversary, and creation of a grateful client program.    DUTIES AND RESPONSIBILITIES include the following specific areas, and also can widen depending on the candidate’s experience and interests:  Communications Develop content, design and implement a variety of strategic messaging initiatives including, but not limited, to e-mails, newsletters, brochures, social media, website and other digital communications, in alignment with brand guidelines and incorporating proper tone and style to ensure the engagement of multiple key target audiences (including but not limited to clients, professionals, donors, alumni, faculty, etc.). Works with the External Affairs team members to evaluate the success of the organization’s communications efforts to optimize our resources and priorities.   Website Take active role in developing website content and work closely with Director of Marketing to ensure our deliverables are completed in a timely and effective manner as we are launching a new website. Following launch of new website, responsible for ongoing and as requested content updates.   Marketing Work closely with Director of Marketing to support clinical marketing on behalf of clinicians, including the effort around marketing in Northbrook, and specific clinical marketing efforts as needed.   Database Management Manage Raiser’s Edge database, maximizing its full potential and maintaining data entry standards, policies, and procedures to ensure database integrity and quality control. Conduct database audits, data analytics, and queries and generate analytical reports as well as mailing and donor recognition lists. Manage the back-end processes for donor solicitations and cultivation pieces.    Gift Processing Management Manage gift processing including, gift entry, generate daily validation reports, and acknowledgement letters. Reconcile gifts with and produce weekly and monthly reports for Finance.   Research and Proposals Perform prospect research on individuals, foundations, and corporations to evaluate prospects. Maintain actions and calendar to ensure timely submission of letters of inquiry, proposals, and reports and gather information necessary to report to funders on current programs. Support Director of Development in creating strong proposals and reports for funders.   REQUIREMENTS FOR THE POSITION:  Ideal candidate is a digital native with experience working in small, limited-resource environments, with a strong sense of professionalism and personal accountability. Must be able to take ownership of projects, juggle and prioritize multiple projects simultaneously, and work well in a team environment. Excellent analytical, research, writing, and editing skills are essential along with experience writing, editing, and publishing for both print and electronic (web-based and social media) formats. Strong understanding of the importance of brand messaging and know internal and external online communications strategies; skilled at creation and distribution of content marketing across multiple online channels. Must possess an ability to work well under pressure and the ability to seek and synthesize information and communicate in a compelling and succinct form. Candidate must be self-motivated, highly detail-oriented, timeline-driven, and very organized. Believe in the mission of The Family Institute and develop a passion for our work. Be willing to “go the extra mile” and work hard, and be willing to work behind the scenes to further the goals and mission of The Family Institute; occasional evening and weekend hours. A high level of computer literacy required. Expertise in Raisers Edge 7 or NXT, Constant Contact or Exacto and Adobe Creative Suite 6, specifically InDesign, Illustrator, Photoshop for MAC and Windows, preferred. Minimum of Bachelor’s Degree required. 3 years (minimum) experience working at a non-profit working as part of a Development and Communications team.

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The Family Institute at Northwestern University

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