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Job Details

Fundraising/Participant Outbound Call Team Supervisor

Company name
ObjectWin Technology, Inc

Location
White Plains, NY

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Profile

Major purpose:

The American Cancer Society is seeking enthusiastic, dedicated, and passionate team members to make a difference by working as an Fundraising/Participant Outbound Call Team Supervisor for the Society's Annual Making Strides Against Breast Cancer (MSABC) walk.

This position is responsible for leading and coaching a team of Fundraising/Participant Outbound Call Specialists as they recruit and cultivate teams for the Making Strides Against Breast Cancer walk. In this role your focus will be to develop a group of Fundraising/Participant Outbound Call Specialists who will identify people inside of corporations and businesses that may have an interest in the issue of breast cancer, and would like to get involved with Making Strides Against Breast Cancer. The teams focus is on recruiting potential Team Leaders and inviting them to our kickoff event. After the kickoff Fundraising/Participant Outbound Call Specialists will continue to build relationships with these individuals by providing coaching, motivation, sharing recruitment strategies, and providing information to build their teams to reach their fundraising goals.

This position requires that the Fundraising/Participant Outbound Call Team Supervisor lead their team so they provide a high level of customer service to support team development and fundraising utilizing a range of tools including websites and social media.

Major functions:

Responsibilities:

• Successfully demonstrate the ability to perform all Specialist duties by being able to effectively recruit and coach Making Strides Against Breast Cancer Team Leaders to reach their team fundraising goals

• Develop and manage a team who can effectively recruit and prospect for Making Strides Against Breast Cancer Team Leaders by phone within a call center environment to fundraise and participate in various Making Strides Against Breast Cancer events

• Accurately track cultivation activities and fundraising progress using event database

• Provide ongoing effective coaching, motivation and support to team members to ensure their Making Strides Against Breast Cancer Team Leader needs and expectations are met

• Responsible for team's quality during all phases of the project. Will regularly perform quality assurance monitoring of their team members to ensure effective recruiting techniques are utilized, cultivation activities are entered correctly, and team members can quickly build rapport with Making Strides Against Breast Cancer Team Leaders as they fundraise leading up to the event

• Responsible for your team's progress in achieving their assigned Making Strides Against Breast Cancer Team's fundraising goals and team leader goals

• Responsible for personal team recruitment and cultivation goal

• Responsible for ongoing communication with local event staff

Technical/Functional skills:

• Previous experience in a leadership or management position providing feedback or coaching to others

• Must be comfortable spending 25% - 40% of each day on the phone recruiting with their team members

• Possess excellent active listening skills

• Must maintain an excellent attendance record during this project

• Exceptional verbal communication, persuasion, and motivation skills

• Ability to make effective decisions quickly

• Strong customer service & sales skills

• Prior experience working with volunteers a plus

• Prior experience working in a call center environment

• Able to adapt and thrive in a fast pace environment

• Able to communicate accurately and effectively using email

• Experience with social media & web site navigation

• Accurate data entry skills, proficient with Microsoft Office Suite, database and spreadsheets

• Possess and exhibit an outgoing, friendly positive demeanor

• Focused, organized, and detail oriented

• Ability/willingness to learn and apply new skills quickly

• Employ discretion, tact, and empathy; pro-active and intuitive people skills

• Previous outbound sales call, community outreach, customer service and/or tele-service industry experience preferred

• Non-profit/Fundraising experience a plus

Company info

ObjectWin Technology, Inc
Website : http://www.objectwin.com/

Company Profile
ObjectWin provides global workforce solutions to meet current and future business demands of our customers. Our services include, various workforce solutions, SOW based projects and fulltime resource deployments. We serve our customers both nationally and globally.

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