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Job Details

Business Systems Analyst and Trainer Fundraising and Event Systems Job

Company name
Partners HealthCare.

Brookline, MA

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As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview

Partners HealthCare Information Services at the Dana-Farber Cancer Institute supports the Division of Development & the Jimmy Fund which raises funds for research and patient care from a variety of sources including corporations, foundations and individual donors, and through hundreds of fundraising events.

The Business Analyst/Applications Analyst II on the Information Services team supports the Dana-Farber Cancer Institute's Division of Development & the Jimmy Fund. In this role, the analyst will provide project, application, and data support to users of fundraising and events systems. The Analyst will work on small to medium sized projects to gather and document user/business requirements, write specifications, and develop and execute test plans. The Analyst will conduct training classes, maintain training materials, and make continuing education presentations to fundraising staff. Additional responsibilities include responding to application inquiries through a shared mailbox, managing and tracking requests, writing specifications for mailing lists, data mapping and conversion, writing application and user documentation, and training users. The Analyst may also serve as project lead on projects as needed.

Principal Duties and Responsibilities

Provide direct day-to-day customer and application support to users of fundraising and related applications.

Investigate, analyze, and resolve application questions and problems.

Train users on fundraising applications, business processes, or related topics; Create and maintain appropriate user and administrative training documentation. Conduct training presentations, organize and track program sessions, and assist with curriculum design.

Work on assigned projects, performing data analysis, requirements gathering and documentation, testing, and implementation of new features. Effectively facilitate informal and formal project meetings, as needed. Take initiative and follow through in solving business/application problems. Manage project scope. Work effectively on teams comprised of business analysts, technical staff, and fundraising staff and subject matter experts.

Create functional specifications as required on custom design and development projects.

Work to understand client's business needs above and beyond the immediate requirements.

Function both as an individual contributor and team player.

Provide quality customer service and serve as an exemplary representative of IS. On-going communication, feedback and follow-through with customers/peers are essential.

Use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Performs other duties and special project as assigned.


* Bachelors Degree required.

* 5 years experience as a business analyst or similar administrative/application support role in information technology, client services, program management, or related experience.

* Strong computer and technical skills required.

* Experience with data and data management strongly preferred; Familiarity with SQL and database experience is beneficial.

* Proficiency in desktop applications, including Excel and PowerPoint, required.

* Experience facilitating meetings and providing end-user training is required.

* Previous experience in fundraising, healthcare, non-profit, or education environment is a plus.

Skills/Abilities/Competencies Required

* Strong analytical and problem solving skills

* Strong communication (writing and verbal) skills

* Excellent interpersonal skills to effectively communicate with cross functional teams, including staff at all levels of the organization including both technical and non-technical personnel

* Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization

* Ability to manage workload and competing priorities to complete tasks in a timely manner

* Ability to be flexible, versatile and adaptable in day-to-day activities.

Working Conditions

Diverse Brookline Village/Huntington Ave. location and near the Longwood Medical Area.

Office environment with travel occasionally required for meetings at medical and patient care areas and other Partners HealthCare or DFCI locations.

Supervisory Responsibility

The Business Analyst may take the lead on small or medium size projects managing tasks assigned to other team members including application analysts, programmers, and other IS/fundraising staff. Administrative/project lead experience helpful.

Fiscal Responsibility

No direct budgetary responsibility; demonstrates fiscal responsibility by effectively using Partners resources

EEO Statement

Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Partners HealthCare.
Website :

Company Profile
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service to the community locally and globally. Collaboration among our institutions and health care professionals is central to our efforts to advance our mission.

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