Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Atlanta, GA
View more jobs in Georgia

Job Details

SPC Manager of MultiMarkets Accounts

Atlanta, GA

Apply for this job


Job Title:
SPC Manager of Multi-Markets Accounts
Reports to:
Senior Director, Donor Services
July 2018
Unit Overview
The Manager of Multi-Market accounts will report to the Senior Director of Donor Services. The Donor Services department within the Finance department is a comprehensive team that manages the donor experience from their interaction with United Way in the donation process. The overall goal of the Donor Services department is to support United Way donors with best in class customer service while engaging with **MEMBERS ONLY**SIGN UP NOW***..
Position Summary
The Manager of Multi-Markets will be responsible for working closely with corporate partners to driving overall strategy and development on the Salesforce Philanthropy Cloud platform. They will also work closely with other national partners including EY to ensure the success of their national giving campaign. They will work closely with Donor Services, Donor Engagement, Marketing and I.T.
Key Responsibilities
Manage the account management for implementation for the EY national campaign.
Manage the day to day in regard to Salesforce Philanthropy Cloud and the transition to year- round engagement.
Responsible for stewarding key CSR and other Campaign Contacts for both local and national campaigns, exhibiting robust relationship management skills and strong communication of real-time status in each phase of each ePledge campaign.
Be able to accurately and effectively communicate any aspect of the process to any audience
Assist the customer service team in ensuring that all cases are handled to maximum satisfaction
Coordinate and lead work across DE, IT, and Finance regarding these national campaigns, including:
Work with company contacts as well as with internal team to acquire and load payment files so that donor’s payments can reflect in the system; therefore, increasing transparency with donors and agencies
Develop backend processes in coordination with DE operations, IT, and Pledge Processing that aid timely, efficient and accurate data ingestion.
Qualifications & Expectations
B.S. in Business Administration, Computer Science or equivalent work experience.
3-5 years fundraising/campaign experience and technical experience (Web-Based technologies, Back-end Financial Systems and processing, database management, basic knowledge of HTML
Knowledge of full application life cycle experience including scope definition, design, development and user training; project management skills
Experience with Microsoft Suite especially Excel
A successful individual in this role will:
Possess strong customer service and relationship management skills;
Possess solid interpersonal skills and strong written and verbal communication skills.
Be goal-oriented
Be team-oriented

Company info

Sign Up Now -

Similar Jobs:
Associate Director of Development I
Location : Atlanta, GA
OFFICE LOCATION Atlanta, Georgia, USA GA201 A LITTLE ABOUT US Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science,...
Habitat for Humanity International (HFHI) is currently seeking a talented professional for the role of a Director - Foundation, Organization and Institutional Relations. Reporting to the VP, Corporate and Foundation Relations toda...
Habitat for Humanity International (HFHI) is currently seeking a dedicated professional to our Direct Marketing team as the Digital Fundraising & Communications Manager. Reporting to the Director of Digital Fundraising, the Digita...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
FundraisingCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
FundraisingCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 FundraisingCrossing - All rights reserved. 21